We have an employee who has been with us for years. During that time his timekeeping has become erratic and over the last six months his attitude to senior staff has become disrespectful and obstructive. We have had several “off the record” discussions with him and at least one formal meeting however nothing seemed to make any difference. In frustration we asked Kieron Hill to conduct a disciplinary hearing for us. By the end of the meeting the employee looked visibly shaken and since then it has been like having a new, punctual and enthusiastic member of staff. Bringing in someone from outside to conduct the meeting certainly brought home to our employee that this was serious in a way that a meeting with someone he saw every day could not.