by Karen Randall | Sep 28, 2020 | Medical
In this webinar, Kieron is joined by KHES’s Senior Consultant, Tina Henry as well as Ashton Medical Group’s James Rowland. We looked at the case study of how we restructured Ashton Medical Group, a group of three GP surgeries that recently joined together....
by Barbara Hill | Jun 22, 2020 | Employees, Medical, Performance
Our practice reviews are designed to save you time and money and we would normally expect to you to recoup the cost of the review within the first year of implementation. Going forward the reviews are there to support your work environment and increase your employee...
by Karen Randall | Sep 26, 2015 | Medical
Managing the relationship between patients and staff can make or break an organisation. A simple test to identify if there is an issue is:Do the staff who deal with patients, complain about the people they deal with? If so, the people they deal with most likely...
by Karen Randall | Aug 21, 2015 | Medical, Performance, Uncategorized
Let me put my cards on the table from the outset. I don’t believe that anything in this world is perfect. Every system has its flaws and that is something that we must accept. The problems start to occur when humans try to make a system better. It is normal human...
by Kieron Hill | Jun 8, 2015 | Medical, Performance
During a visit to one of our clients, a Practice Nurse drew my attention to a plan by the NMC. The plan set out to get all of the nurses in the UK to complete the following: Submit five pieces of practice-related feedback (assuming from patients but given the vagaries...
by Karen Randall | Apr 30, 2015 | Medical, Uncategorized
There seems to be an increase in the number of articles and advisory pieces focusing on bullying from HR consultants, particularly those in the health sector. The mantra seems to be: get a good policy in place to deal with bullying, put a procedure in place to...
