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KHES Webinar: GP Reorganisation

KHES Webinar: GP Reorganisation

In this webinar, Kieron is joined by KHES’s Senior Consultant, Tina Henry as well as Ashton Medical Group’s James Rowland. We looked at the case study of how we restructured Ashton Medical Group, a group of three GP surgeries that recently joined together....
Managing the Relationship Between Patients and Staff

Managing the Relationship Between Patients and Staff

Managing the relationship between patients and staff can make or break an organisation. A simple test to identify if there is an issue is:Do the staff who deal with patients, complain about the people they deal with? If so, the people they deal with most likely...