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The Power of Emotions Over Rational Thinking

The Power of Emotions Over Rational Thinking

I’ve often wondered why, when facts are so clearly available, people choose to believe alternative views. I remember attending an event arranged by my son’s primary school where they explained something about the way humans learn that demonstrated to me why...
KHES Webinar: GP Reorganisation

KHES Webinar: GP Reorganisation

In this webinar, Kieron is joined by KHES’s Senior Consultant, Tina Henry as well as Ashton Medical Group’s James Rowland. We looked at the case study of how we restructured Ashton Medical Group, a group of three GP surgeries that recently joined together....
Managing the Relationship Between Patients and Staff

Managing the Relationship Between Patients and Staff

Managing the relationship between patients and staff can make or break an organisation. A simple test to identify if there is an issue is:Do the staff who deal with patients, complain about the people they deal with? If so, the people they deal with most likely...
Tweaking the System

Tweaking the System

Let me put my cards on the table from the outset. I don’t believe that anything in this world is perfect. Every system has its flaws and that is something that we must accept. The problems start to occur when humans try to make a system better. It is normal human...
Nurse Revalidation

Nurse Revalidation

During a visit to one of our clients, a Practice Nurse drew my attention to a plan by the NMC. The plan set out to get all of the nurses in the UK to complete the following: Submit five pieces of practice-related feedback (assuming from patients but given the vagaries...