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The importance of working for a good manager – what does this mean for a company and its employees? A good manager will ensure that a company retains its staff and creates a good working atmosphere, resulting in productivity being achieved and positive interaction amongst the team. Everyone will benefit from this, including employees, customers, patients and service users etc.

I have managed people for over 25 years and throughout that time I have received positive feedback in regard to my management style. So what makes a good manager?

Throughout my career, I have worked with good and bad managers. My aim has always been to take on board the good qualities and move on as quickly as possible from those whose style I did not want to emulate.

A style of management that we know does not work is managing by fear and where there is a lack of trust prevalent throughout the workplace. This will only result in staff leaving an organisation, which is a waste of time and resources and it impacts team morale. Managing by fear has a detrimental effect on an individual, both personally and professionally. It impacts the reputation of the company and erodes the opinion from within which can have dire consequences for an organisation.

The following are a few key points that achieve a good working relationship:

  • Build the confidence of everyone that you work with
  • Be approachable and capable of delegation
  • Hold difficult conversations in a timely manner
  • Be transparent and honest
  • Communicate so everyone is kept informed
  • Listen, coach and empower staff so that they can do whatever they set their minds to

If the relationship between the manager and the employee is good then there is less chance of issues arising in the workplace, which we all know if not handled appropriately can result in a lot of time being diverted to resolving the matter, taking you away from the day-to-day activities. A good relationship with a manager will reduce the risk of matters escalating to a costly tribunal, which we all want to avoid. It is important to be realistic as no one can ever guarantee that an employee will not bring a tribunal claim against an employer but managers who can build and maintain a good relationship with the workforce is something that is far more likely to reduce the likelihood of a claim.

Having an insurance policy that covers the cost of a tribunal will not reduce that likelihood and you will still have the disruption of dealing with the claim. If you need tailored advice, feel free to get in touch on 0161 850 1122.