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Managing the Relationship Between Patients and Staff

Managing the Relationship Between Patients and Staff

Managing the relationship between patients and staff can make or break an organisation. A simple test to identify if there is an issue is:Do the staff who deal with patients, complain about the people they deal with? If so, the people they deal with most likely...
Tweaking the System

Tweaking the System

Let me put my cards on the table from the outset. I don’t believe that anything in this world is perfect. Every system has its flaws and that is something that we must accept. The problems start to occur when humans try to make a system better. It is normal human...
Nurse Revalidation

Nurse Revalidation

During a visit to one of our clients, a Practice Nurse drew my attention to a plan by the NMC. The plan set out to get all of the nurses in the UK to complete the following: Submit five pieces of practice-related feedback (assuming from patients but given the vagaries...